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Time we need to process your order Up to 48 hours. Orders received on a
weekend will be processed on the following Monday.
Eyebrowz Shipping Options
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| Option | Cost | Transit time |
| First Class Mail International (available to all International locations) | $ 5.95 | 1 - 2 weeks* |
| Priority Mail International - from the U.S. Postal Service offers faster service versus First Class Mail International. Available to some International locations - check the list of countries below. | $ 23.95 | Up to 1 week* |
Time we need to process your order
Up to 48 hours. Orders received on a weekend will be processed on the following Monday. An email confirmation is sent when we ship your order.
| Priority Mail International is available to the following countries: | |
| Aruba Australia Austria Bahamas Barbados Belgium Brazil (Note 1) Canada Chile (Note 2) China (Note 3) Colombia Costa Rica Czech Republic Denmark Dominican Republic Finland France (including Corsica & Monaco) Germany Great Britain & Northern Ireland (Note 4) Guyana Hong Kong Hungary Iceland Ireland |
Israel (Note 5) Jamaica Japan Korea, Republic of Liechtenstein Luxembourg Malaysia Mexico (Note 6) Netherlands New Zealand (including Cook Islands & Niue) Norway Philippines Poland Portugal (including Azores & Madeira Islands) Saint Lucia Saudi Arabia (Note 7) Singapore South Africa Spain (including Canary Islands) Sweden Switzerland Taiwan Thailand Trinidad & Tobago Turks & Caicos Islands Vietnam |
| Notes: 1. Destinations within Brazil are limited to: São Paulo and Rio de Janeiro. 2. Destinations within Chile are limited to: Santiago, Valparaiso and Viña del Mar. 3. Destinations within China are located in the International Mail Manual (IMM)Exhibit 226.2. Contact the U.S. Postal Service 4. Destinations within Great Britain include: England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Sark, Alderney, and the Isle of Man. 5. Destinations within Israel are limited to: Jerusalem, Tel Aviv, and Haifa. 6. Destinations within Mexico are limited to: Guadalajara, Mexico City, and Monterrey. 7. Destinations within Saudi Arabia are limited to: Dammam, Jeddah and Riyadh. |
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| Credit Card | We accept Visa, Mastercard and Discover
Credit Cards
It's best to place your order through our online store. If you prefer, you can print our order form, complete it and fax with your credit card information to the fax number shown on the form. |
| PayPal | PayPal is also accepted if you place your order through our online store. To learn more about PayPal or to setup a PayPal account, click here. |
| Check or Money Order | We accept both money orders or checks.
Print
our order form, complete it and mail with your payment to the
address shown on the form.
Customers paying by check may have to wait up to 2 weeks to allow check to clear - an order paid by money order is shipped immediately. |
| Debit and Bank Cards | We accept debit cards providing they start with a 4, 5 or 6 |
Eyebrowz - Returns and Exchanges
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Return Policy |
You can return any item (except eyebrow wigs - see below) within 30 days of purchase (invoice date) for a full refund. Please note that we do not refund shipping and handling charges. If you have provided a valid email address with your order, we'll send an email to you to let you know your return has been processed. Please mail returned merchandise to:
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Eyebrowz Designs Inc. P.O. Box 1375 Sumas, WA 98295 If you are sending your return by UPS, Fedex, etc. please send to: Eyebrowz Designs Inc. |
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Exchanges |
If you want to exchange some or all of your purchase (except eyebrow wigs - see below), you can do so within 30 days of purchase (invoice date). Simply send your items to be exchanged to us at one of the above addresses. Please include a short note telling us what you would like. Your exchange order will be shipped to you promptly upon our receipt of your original merchandise.
If you need help with your exchange to find, for example, better stencil shapes or brow powder colors, we would be pleased to assist. Please get in touch with us by email service@eyebrowz.com or by phone (toll free: (888) 689-3389) to discuss.
There is no charge for an exchange order.
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service@eyebrowz.com |
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Phone (toll free) |
(888) 689-3389 |
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Fax |
(604) 854-6268 |
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Eyebrowz Designs Inc. |
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Courier |
For deliveries by UPS, Fedex, etc. our street address is: Eyebrowz Designs Inc. |
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Wholesale inquiries |
Please use our Wholesale Info Request Form |
| We've made it easy to give a gift! Simply place your order through our on-line
store and enter the gift recipient's name and address in the "Ship
To" area. We will omit pricing from the packing slip. There's no additional charge for a handwritten gift card. If you would like
us to send a card, send an email to us (
service@eyebrowz.com
) indicating what you would like the card to say along with your
order number. (Order number is included in the order confirmation email you will
receive immediately after placing your order.)
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| We've used a number of techniques to match our color swatches to the actual
color of our brow powders and pencils and tested these images on a number of
different computer systems. Also, we've used the feedback of many customers to
refine our colors as required - our "dark brown" powder, for example,
should fit most people's notion of what "dark brown" should look like. The bottom line, though, is that it doesn't matter what most people think -
it only matters what you think. Compounding the issue is the fact that
colors can appear different on different computer monitors. If the color of the
brow powder or brow pencil you receive is different from what you thought you
were going to get, please consider our
exchange policy.
100% customer satisfaction is our goal and we certainly want the opportunity to
work with you if this goal hasn't been achieved.
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| We work very hard to keep a good stock of all items at all times. Although a
rare event, there are times when a customer orders a product that is not
currently in stock but is on order. If you place an order containing both in-stock and on-order items, we will immediately process and ship the in-stock items. The on-order items will be sent as soon as they are available using the shipping method you chose when you placed your order. There will be NO additional shipping charge on the secondary shipment. (International orders will not be shipped until all items are in stock).
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We welcome all comments, suggestions or questions: service@eyebrowz.com |
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Kits Copyright © 1997 - 2010, Eyebrowz Designs Inc.
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