Info & Shipping   What are Eye X-Plosivs?   Eyebrowz Shopping Overview  Follow the links below to: Ordering options Shipping options - Domestic - U.S. Shipping options - International (except Canada) Shipping options - Canada Payment options   Returns and Exchanges Gift packages Back orders Color accuracy Privacy Policy Security information   Eyebrowz Ordering Options By far, the most popular way is to order online  through The Eyebrowz Store. It's efficient, secure and open 24 hours/day!  (Here's some Internet ordering security information that may be of interest to you. You may also want to view our privacy policy.) Order by phone (toll free) at (888) 689-3389 Order by mail. Print our order form, complete it and mail with your payment to the address shown on the form. Order by fax.  Print our order form, complete it and fax with your credit card information to the fax number shown on the form.   Eyebrowz Shipping Options for Domestic (U.S.) Orders See also: International Orders (except Canada) or Canadian Orders All orders are sent by the U.S. Postal Service. We are unable to ship on Federal Holidays as the Post Office is closed. Option: Cost Time we need to process your order Transit time First Class Mail $ 2.99 Up to 48 hours. Orders received on a weekend will be processed on the following Monday. An email confirmation is sent when we ship your order. 2 - 5 days Priority Mail $ 5.49 2 - 4 days Express Mail (requires signature when it is delivered) $ 17.49 2 days                                         Eyebrowz - Payment Options Credit Card We accept Visa, Mastercard and Discover Credit Cards It's best to place your order through our online store.  If you prefer, you can print our order form, complete it and fax with your credit card information to the fax number shown on the form. Check or Money Order We accept both money orders or checks. Print our order form, complete it and mail with your payment to the address shown on the form.  Customers paying by check may have to wait up to 2 weeks to allow check to clear - an order paid by money order is shipped immediately. Pay Pal We accept payment through pay pal (coming soon) Debit Cards We accept debit cards providing they start with a 4, 5 or 6

Eyebrowz - Returns and Exchanges

You can return any item (except eyebrow wigs - see below) within 30 days of purchase (invoice date) for a full refund. Please note that we do not refund shipping and handling charges. If you have provided a valid email address with your order, we'll send an email to you to let you know your return has been processed. Please mail returned merchandise to:

Eyebrowz Designs Inc. P.O. Box 1375 Sumas, WA 98295 If you are sending your return by UPS, Fedex, etc. please send to: Eyebrowz Designs Inc. 115 First Street Sumas, WA 98295

If you want to exchange some or all of your purchase (except eyebrow wigs - see below), you can do so within 30 days of purchase (invoice date). Simply send your items to be exchanged to us at one of the above addresses. Please include a short note telling us what you would like. Your exchange order will be shipped to you promptly upon our receipt of your original merchandise.

If you need help with your exchange to find, for example, better stencil shapes or brow powder colors, we would be pleased to assist. Please get in touch with us by email service@eyebrowz.com or by phone (toll free: (888) 689-3389) to discuss. 

There is no charge for an exchange order.

 All sales are final - sorry, no refunds or exchanges for eyebrow wigs.

Eyebrowz Gifts

We've made it easy to give a gift! Simply place your order through our on-line store and enter the gift recipient's name and address in the "Ship To" area. We will omit pricing from the packing slip. 

There's no additional charge for a handwritten gift card. If you would like us to send a card, send an email to us  ( service@eyebrowz.com )   indicating what you would like the card to say along with your order number. (Order number is included in the order confirmation email you will receive immediately after placing your order.)

Back Orders

We work very hard to keep a good stock of all items at all times. Although a rare event, there are times when a customer orders a product that is not currently in stock but is on order.

If you place an order containing both in-stock and on-order items, we will immediately process and ship the in-stock items. The on-order items will be sent as soon as they are available using the shipping method you chose when you placed your order. There will be NO additional shipping charge on the secondary shipment. (International orders will not be shipped until all items are in stock.)

Color Accuracy

We've used a number of techniques to match our color swatches to the actual color of our brow powders and pencils and tested these images on a number of different computer systems. Also, we've used the feedback of many customers to refine our colors as required - our "dark brown" powder, for example, should fit most people's notion of what "dark brown" should look like.

The bottom line, though, is that it doesn't matter what most people think - it only matters what you think. Compounding the issue is the fact that colors can appear different on different computer monitors. If the color of the brow powder or brow pencil you receive is different from what you thought you were going to get, please consider our exchange policy. 100% customer satisfaction is our goal and we certainly want the opportunity to work with you if this goal hasn't been achieved.

Eyebrowz  - Privacy Policy

• Your good name and detailed address information is not used for any purpose other than to ship your order to you.
• We do not sell, trade or give away any customer information (includes email information).
• We do send an email to you confirming that your order has been shipped. 
• We do not send any unsolicited email to you.
• We do use summary data for statistical purposes (Examples: What % of our U.S. sales are shipped to California?, How many orders did we ship to Germany last month?, etc.) Such summary data is in no way linked to an individual customer.
• We do use "cookie" technology in our on-line store as it is the only way our shopping cart system can keep track of what you have placed in your cart. (Virtually all shopping cart systems use this same technology.)

We welcome all comments, suggestions or questions: service@eyebrowz.com

Please see our security page for additional related information.

Eyebrowz Security Information Some people have questions about Internet security and on-line ordering and we offer the following information that we hope is of help to you. Eyebrowz offers you on-line ordering as it is both a safe and efficient way to process your order. We emphasize the word "both" as, no matter how efficient it was, we wouldn't offer on-line ordering if we didn't feel it was safe. Review of the Eyebrowz site: You may be interested in knowing that others have reviewed the safety of our site. First, Eyebrowz uses on-line security technology provided by Verisign Inc. - the most widely used technology for Internet commerce. Before providing this technology, Versign took steps to ensure that Eyebrowz is a legitimate business and is appropriately registered with and licensed by government authorities. Second, the banks that Eyebrowz deals with have reviewed the security features of our site to satisfy themselves that credit card holders' (customers) interests are well protected. They would not have authorized us to take credit card numbers over the Internet if our security had been found to be lacking. Suffice to say that any on-line merchant needs some respected outside authorities approving of what they're doing before that merchant can offer secure on-line ordering. Security at the Eyebrowz site: That said, it's important to know that the site you're dealing with is secure before you provide any sensitive information. You can tell the web page you're viewing is secure by looking for the following symbols on your browser: Browser: Look for symbol in: Normal (unprotected) mode symbol Secure mode symbol Firefox Top- inside web page address bar None Closed lock plus web page address bar is yellow highlighted Netscape 1.2, 2.0, 3.0 Lower left Broken key Complete key Netscape Communicator 4.0 + Lower left Open lock Closed lock Internet Explorer Version 6.0 or less (Microsoft) Lower right None Closed lock Internet Explorer Version 7.0 (Microsoft) Top - right side of web page address bar None Closed lock Our site is like many others that offer on-line ordering: some portions of the site have no security risk, hence, are not protected in any way. Examples of these "unprotected" portions of our site are the pages that explain our products, offer advice, catalog pages, etc. In short, the pages where you are simply viewing content aren't protected as there is no two way flow of information. These pages contrast with those where there is a two way flow of sensitive information: the check-out pages in our on-line store. It is in this area that Verisign and other technologies are used to encrypt information you send. This information can only be decoded by us at Eyebrowz using unique software. To the extent it is possible for someone to "intercept" your order for the short time interval that it is en route to us, it would look something like alphabet soup! There are alternatives! We do offer alternate methods of ordering if you just don't feel right about ordering over the Internet. You can fax or mail your order using the form provided. Or you can call us toll-free as indicated on our ordering options page. We hope the above has been useful to you.

Eyebrowz Shipping Charges
for Canadian Orders

This service from Eyebrowz gives Canadian customers "right to your door" delivery. Orders are mailed from Canada using Canada Post Xpresspost. In addition, Eyebrowz clears Canada Customs and pays GST at no additional cost to you!

In addition to below, all International Shipping Options are available to Canadian customers.

We are unable to ship on U.S. Federal Holidays as the Post Office is closed.

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