Information & Shipping

Answers to your most frequently asked questions.


WAYS TO ORDER


Our products are available on our online store, phone, mail or fax.

We work very hard to keep a good stock of all items at all times. Although a rare event, there are times when a customer orders a product that is not currently in stock but is on order. If you place an order containing both in-stock and on-order items, we will immediately process and ship the in-stock items. The on-order items will be sent as soon as they are available using the shipping method you chose when you placed your order. There will be NO additional shipping charge on the secondary shipment. (International orders will not be shipped until all items are in stock).

We've made it easy to give a gift! Simply place your order through our on-line store and enter the gift recipient's name and address in the "Ship To" area. We will omit pricing from the packing slip. Gift cards are also available.

SHIPPING & DELIVERY


All Eyebrowz orders are shipped through the U.S. Postal Service. We offer the following methods:
First class mail: $2.99
Priority Mail: $6.75
Express Mail: $19.95
Note: Orders over $25 get free shipping. International customers click here.

Up to 48 hours. Orders received on a weekend will be processed on the following Monday. An email confirmation is sent when we ship your order, if you have provided us with your email information.

International customers are advised that their orders may be subject to applicable duties or sales taxes in their country of residence. Please talk to your local Customs Authority for more information. There are no additional taxes or tariffs for domestic (US Customers).

Domestic (US Orders): Please allow from 2-5 Business days to get your order.
International (Non-US Orders): Please allow from 5-10 Business days to get your order.

PAYMENT


We accept all major credit cards, PayPal, money orders and debit cards. Please see our payment options page for more information. All prices are in US dollars.

All transactions are completed through an encrypted, secure connection. The security of our site has also been independently reviewed by Verisign Inc and our banks have also taken steps to verfiy that Eyebrowz is safeguarding your privacy and credit card information. For more information regarding your privacy and security, please see our security page.

Eyebrowz pays all applicable WA state and local sales taxes on your behalf. There are currently no taxes applicable to orders shipped to other domestic locations. International customers are advised that their orders may be subject to applicable duties or sales taxes in their country of residence. Please talk to your local Customs Authority for more information.

RETURNS & EXCHANGES


You can return any item (except eyebrow wigs) within 30 days of purchase (invoice date) for a full refund. Please note that we do not refund shipping and handling charges. If you have provided a valid email address with your order, we'll send an email to you to let you know your return has been processed. Please see our returns page for more information.

Please send returned merchandise to:
Eyebrowz Designs Inc.
P.O. Box 1375
Sumas, WA 98295

Yes, we want you to be satisfied with your purchase. To exchange items, please sent them to the address indicated above, along with a brief note telling us what you would like. If you need help selecting a new item, or need advice, you can email our team at service@eyebrowz.com or call our toll free number. There is no charge for an exchange order.

WHOLESALE


Please fill our our wholesale request form (http://www.eyebrowz.com/wholesale.htm) or call 1-888-227-8948 and we will get back to you with our pricing information and catalog.

Fill out our wholesale request form (http://www.eyebrowz.com/wholesale.htm) or call 1-888-227-8948 or send an email to deparker@eyebrowz.com and we will get back to you with information.

Please fill our our wholesale request form (http://www.eyebrowz.com/wholesale.htm) or call 1-888-227-8948 and we will get back to you with our pricing information and catalog.

We recommend that you purchase samples through our retail website if you are looking to "test" the products before buying. For more specific enquiries, please email service@eyebrowz.com or call our toll free number

This poster is for sale on our wholesale website for wholesale clients only. Please fill out the wholesale info request form, and we will send you the link to where you can purchase this poster and other items.

COLOR ACCURACY


We've used a number of different techniques to match our color swatches to the actual color of our brow powders and pencils and tested these images on a number of different computer systems. Also, we've used the feedback of many customers to redefinre our colors as required- our "dark brown" powder, for example, should fit most people's notion of what "dark brown" should look like. For more information about our colors, please see the color accuracy page. We want you to be happy with your purchase. If you find the right color at our site we know you will come back over and over again because our prices and service are excellent. For this reason we will work with you to make sure you get the perfect color.